Terms & Conditions – Artificial Grass


Due to the nature of artificial grass when rolled and due to the structure of the artificial grass it may crease and may flatten slightly. Creases will fall out following installation (normally within three months) and any flattening will lift. The artificial grass shall be deemed not to be faulty if when delivered or installed there are creases within it or if it is flat.

Love It Lawns will use its reasonable endeavours to reduce the appearance of the joins. However seams are occasionally visible due to the molecular structure of the product. This is unfortunately inevitable and can be influenced by a number of factors. Our warranty does not cover seam visibility.

Artificial grass will in some circumstances curl, flatten and crush, the extent of this will depend on the extent of its usage and the amount of traffic passing on it. This shall be deemed not to be a fault.

Artificial grass from different batches of manufacture may differ slightly in colour. Love It Lawns will, in respect of any one order, supply grass from the same batch. However, artificial grass supplied under different orders is unlikely to be from the same batch and therefore may differ in colour. Any such colour variation shall be deemed not to be a fault.

The artificial grass supplied may differ slightly in colour from any samples sent and also from any samples shown on any website or promotional literature due to the limitations of reproducing images on the website or in such literature.

All of the grasses sold by Love It Lawns are covered by a Manufacturers UV anti fade Warranty (Details available on request)

Protect heavy traffic areas – perhaps lay a paving slab or two directly under the stepping point from your home to take the initial impact from the step down. The initial step down can cause the artificial grass fibres to sit in different directions or go flat making it appear different from the rest of the area. This will not be deemed as a fault

Rotate equipment – Football goals, slides, trampolines, outdoor tables and chairs are also high impact areas. We recommend moving these types of equipment from time to time to ensure even wear conditions on the artificial grass and brush the area with a stiff broom to stimulate the grass pile and freshen it up. It is normal for the artificial grass to sit flatter in these high use areas and shall not be deemed as a fault.

Placement of decorative pieces in your garden – You need to consider whether there are any mirrors, shiny features or any glass adjacent to the artificial grass area. The sun rays can be reflected and magnified onto the artificial grass and could cause scorching. Therefore it is important that you, the customer, consider their placement is not in direct sunlight. Any such damage is not covered by the guarantee and repairs to scorched grass will be chargeable at our discretion.

Maintenance is required – Love It Lawns cannot guarantee that no weeds will grow in the surface or around the edges of any of their products. If weeds or moss do appear these can be removed safely either manually or by the use of any domestic weed/moss killer. In the case of dogs it will be necessary to clean the artificial grass with an artificial grass pet cleaner once a week to minimise any odours. While we can never guarantee this will completely remove all odours it will help reduce any.

All installation work carried out is guaranteed for a period of 2 years against faulty workmanship directly attributed by us. The exclusions to this are damage caused by natural causes such as ground movement or storm damage etc. or damage caused by the customer or lack of maintenance after completion.

Our installation warranty does not cover drainage issues / drainage problems after installation. We make sure we install the correct base, using the correct materials for artificial grass installation. However, we advise that any underlying drainage issues should be addressed by you prior to installation. If in doubt you should seek advice. Issues that occur on the surface of the grass due to heavy rain downpours will not be deemed as a fault, in most usual circumstances the water will naturally disperse. Although we can help by installing extra drainage we cannot guarantee it will always remove all existing drainage issues.


The customer shall ensure that once an installation date as been agreed in writing, the job can be carried out.

Love it Lawns will ensure that the all attempts will be made to keep the agreed installation date however occasionally due to the weather, late deliveries and jobs just running over, it may be necessary for us to change the install date. If this is the case we will let you, the customer, know at our earliest opportunity.

Prior to our arrival please ensure that parking for a van and trailer is available and that access to the garden is cleared to enable wheelbarrows and machinery to get to and from the garden.

We also ask that you continue to mow your existing lawn as our machinery has problems getting through long grass.

It is the obligation of you, the customer, to inform us, Love it Lawns, of any electrical cables or pipework in the installation area that could be damaged by excavations or fixings. We will endeavour to identify such issues during a site visit but cannot accept liability for damaged caused if not previously notified.

Love It Lawns bares no liability for any damage caused by invasive plants such as Japanese knotweed, bamboo, mare’s tail, tree root growth or bulbs etc that might spread beneath the installed artificial lawn and cause material changes to the installation or damages to the artificial grass. Repairs to damage caused by invasive plants will be chargeable.

Love It Lawns cannot be responsible for any subsidence due to natural ground movement or to ground that had previously been excavated within 3 years of our arrival ie: New Build property.

Love It Lawns bares no liability for damage caused by either domestic animals or wild animals including Badgers, Moles, Rodents or Foxes or any other domestic or non-domestic animal.

FORCE MAJEURE – Neither Love it Lawns or the customer shall be liable for any delays or failure to perform any of its obligations if the delay of failure results from event or circumstances outside of reasonable control, including but not limited to acts of God, strikes, accidents, war, fire, breakdown of plant or machinery, the act or omission of government, extreme weather conditions such as heat or flooding, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of it obligations after notifying the other party of the nature and extent of such events.


Deposits: No work will be accepted or booked in without a deposit of 20% of the total price of the job. The actual amount of deposit due is stated on your Quotation.

Deposit Payments: This payment can be made by either bank transfer or by debit/credit card.

All deposits are non-returnable due to your artificial grass installation by Love it Lawns being deemed as Bespoke.

Pricing: The price for Goods and/or Services shall be the price advised by Love It Lawns when the Order was placed. Prices in the quotation will remain fixed for 3 months.

Any additional works, goods or services that are required outside of those detailed in the quotation will be chargeable. However, any such work, goods or services will be discussed and agreed with the customer prior to any commencement of additional work.

Title and ownership of materials and equipment will not pass to the client until payment has been received in full.

Love It Lawns reserves the right to:

(a) increase the price of the Goods, by giving notice to the Customer at any time before delivery, to reflect any increase in the cost of the Goods to Love It Lawns that is due to:
(i) any request by the Customer to change the delivery date(s), quantities or types of Goods and/or Services ordered, or
(ii) any delay caused by any instructions of the Customer in respect of the Goods or failure of the Customer to give Love It Lawns adequate or accurate information or instructions in respect of the Goods or the provision of the Services.

Full payment for remaining balance is required on the day of completion of installation and can be made by cash, cheque, debit or credit card.

All amounts payable by the Customer are inclusive of value added tax (VAT) charged at current rate unless otherwise stated.

CANCELLATIONS – The customer has the right to cancel accepted work up to 14 days after acceptance of works by email or in writing, apart from when the accepted works are to be installed within this period when you will have deemed to have waived your cancellation rights by accepting the works. Cancellation within 14 days prior to your installation date means your grass will be supplied to you at full retail cost and is chargeable because your grass will have been ordered in straight away and is cut to length for your garden and is therefore deemed as Bespoke. This amount is due for payment in full immediately.


1. It is the Customers responsibility to ensure that dimensions and measurements for grass are correct before orders are cut as we cannot replace bespoke cut rolls. If you do find you are short of grass it is not always possible to match grass from the same batch, although every effort will be made to do so.

2. Due to the nature of artificial grass when rolled and due to the structure of the artificial grass it may crease and may flatten slightly. Creases will fall out following installation (normally within three months) and any flattening will lift. The artificial grass shall be deemed not to be faulty if when delivered or installed there are creases within it or if it is flat.

3. PAYMENT – Payment for supply only orders must be made when order is placed by cash, debit or credit card or bank transfer. Grass will not be cut or delivered until full payment is received.

4. DELIVERY – 1 man delivery service. The delivery service is offered on the basis of a 1-man delivery service (2-man delivery is cost prohibitive). Therefore, it is the obligation of the customer to assist with unloading of large loads. The delivery date specified by Love It Lawns is provided for estimate purposes. Whilst every effort is made to meet customer expectations, time for delivery shall not be of the essence of the contact and Love It Lawns shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of goods.

5. TRANSPORT DAMAGES – Upon delivery of your order it is the customers responsibility to check the grass, including damage caused in transit and notify Love It Lawns within 24 hours. If possible, please send photos of any potential problems. If there are any problems with your delivery i.e. packaging or grass damage please mark the carriers paperwork as damaged and notify Love It Lawns asap.

6. CANCELLATIONS – Any order cut to size but not dispatched cannot be cancelled and no refund will be given.

7. RETURNS – Where the product is faulty, or does not comply with any Contract, the customer must notify Love It Lawns within 7 days of delivery and the customer shall be entitled to replacement Goods or a full refund. Bespoke or cut to length items can only be returned if the product is found to be faulty.


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