10 Year Product Guarantee
Love It Lawns products are designed to the highest specification to ensure that you shouldn’t have a problem with your artificial grass and all of our products come with a ten year guarantee (Excluding the R-Grass which has a seven year guarantee). However, please take the time to go through the below to ensure you are happy with the guarantee before placing an order with us.
What’s Covered In Your Guarantee
Abnormal Wear
under normal circumstances
Weather resistance
under normal circumstances
Rotting
under normal circumstances
What’s Not Covered In Your Guarantee
Domestic Animal Damage
any damage created by domestic animals such as cats, rabbits, dogs or any other domestic animals kept.
Wild Animal Damage
any damage created by wild animals such as foxes, badgers, moles or any other non domestic animal.
Any unusual garden growth
after the product has been installed. This includes Bamboo, Japanese Knot Weed, Tree related growth that has not been excavated successfully, Mare’s Tail and any other unusual garden growth.
Any damage from an individual
whether accidental or through vandalism.
Any damage caused by an improper installation
whether it be through sub base failing or drainage issues.
Any burns or discolouration
from glass or mirror reflections.
Any product damage that has been caused by products not sold by us
ie bleach and other cleaning products that we deem unsuitable.
Any unsuitable footwear
that can penetrate the products.
Any damage caused by vehicles
entering on to the product.
Guarantee Coverage Costs
In the case that your artificial grass needs to be refunded:
Years After Purchase
Amount Payable
Within 1 Year
100% of the invoiced amount
Within 2 Years
75% of the invoiced amount
Within 3 Years
50% of the invoiced amount
Within 4 Years
40% of the invoiced amount
Within 5 Years
25% of the invoiced amount
Within 6 Years
15% of the invoiced amount
Within 7 Years
10% of the invoiced amount
Within 8 Years
10% of the invoiced amount
Within 9 Years
5% of the invoiced amount
Within 10 Years
5% of the invoiced amount
All major debit and credit cards accepted
